Service
Our centre for customer service

The satisfaction and expert care of our customers is one of the most important pillars of our corporate philosophy. We are always guided by reliability and the customer requests that we want to fulfill as best as possible. Hofmann stands for fast, uncomplicated, competent and comprehensive customer service.

Customer service for us means

  • good and fast accessibility through our service hotline
  • a personal acceptance of the request by one of our friendly employees
  • quick first-level support by our service team - many issues can be clarified in this step
  • a written acceptance and confirmation of your request, if you use our failure description form or if the solution involves more effort
  • professional advice from our engineers
  • a prompt feedback on the processing status of your request at regular intervals
  • fast support and high-quality problem solving
  • a compliance with deadline commitments
  • support up to the complete problem solution

Our customer service centre and our service team ensure high availability and smooth operation of your machines and systems worldwide.

Service request / Description of failure

Company
Contact person
Machine details
If possible, please send us a picture, video(.mp4,.avi,.mov,.ogv,.webm,.mpeg) or PDF of the part damaged or of the display.

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