Service
Our centre for customer service
The satisfaction and expert care of our customers is one of the most important pillars of our corporate philosophy. We are always guided by reliability and the customer requests that we want to fulfill as best as possible. Hofmann stands for fast, uncomplicated, competent and comprehensive customer service.
Customer service for us means
- good and fast accessibility through our service hotline
- a personal acceptance of the request by one of our friendly employees
- quick first-level support by our service team - many issues can be clarified in this step
- a written acceptance and confirmation of your request, if you use our failure description form or if the solution involves more effort
- professional advice from our engineers
- a prompt feedback on the processing status of your request at regular intervals
- fast support and high-quality problem solving
- a compliance with deadline commitments
- support up to the complete problem solution
Our customer service centre and our service team ensure high availability and smooth operation of your machines and systems worldwide.
MACHINE SERVICE
Are you interested in a verification of your machines and equipment? Are you looking for inspection and maintenance for your equipment? You would like to request training? Then you are in the right place.
SPARE PARTS
If you need spare parts for your machines, you can learn more about our reliable and fast spare parts delivery service here. Our spare parts service team will be pleased to help you.
SERVICE TELEPHONE HOTLINE
How can we help you? Your direct line to us is our service telephone hotline. Alternatively, you can use our failure description form or send us an e-mail. You can find more information here.
