--- title: "Comprehensive customer service | Hofmann: the Original!" url: "https://www.hofmannmaschinen.com/en/service/" description: "Are you looking for our service hotline or would you like to order a technical service? Then this is the right place for you." date: 2020-04-08 modified: 2023-02-15 --- # Comprehensive customer service | Hofmann: the Original! 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[ Tire Industry ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/) - [ Tire Grading Machine ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/tire-grading-machine/) - [ Tire Uniformity Measuring Machines ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/tire-uniformity-measuring-machines/) - [ Tire Balancing Machines ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/tire-balancing-machines/) - [ Geometry Measuring Systems (Sheet-of-Light Laser) ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/geometry-measuring-systems-sheet-of-light-laser/) - [ Tire Bead Compression Machine ](https://www.hofmannmaschinen.com/en/business-segments/tire-industry/tire-bead-compression-machine/) - [ Balancing Technology ](https://www.hofmannmaschinen.com/en/business-segments/balancing-technology/) - [ Industrial Balancing Systems ](https://www.hofmannmaschinen.com/en/business-segments/balancing-technology/industrial-balancing-systems/) - 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[ Vertical Balancing Machines ](https://www.hofmannmaschinen.com/en/business-segments/balancing-technology/standard-balancing-machines/vertical-balancing-machines/) - [ Non-Rotating Balancing Machines ](https://www.hofmannmaschinen.com/en/business-segments/balancing-technology/standard-balancing-machines/non-rotating-balancing-machines/) - [ Vibration Measurement Systems ](https://www.hofmannmaschinen.com/en/business-segments/vibration-measurement-systems/) - [ Vibration Testing Device ](https://www.hofmannmaschinen.com/en/business-segments/vibration-measurement-systems/vibration-testing-device/) - [ Monitoring Systems ](https://www.hofmannmaschinen.com/en/business-segments/vibration-measurement-systems/monitoring-systems/) - [Balancing Service](https://www.hofmannmaschinen.com/en/business-segments/balancing-service/) - [ Service ](https://www.hofmannmaschinen.com/en/service/) - [Machine Service](https://www.hofmannmaschinen.com/en/service/machine-service/) - [Spare Parts & Repairs](https://www.hofmannmaschinen.com/en/service/spare-parts-repairs/) - [Service Hotline](https://www.hofmannmaschinen.com/en/service/service-hotline/) - [ Industry 4.0 - Digitalization ](https://www.hofmannmaschinen.com/en/industry-4-0-digitalization/) - [Hofmann Server and Software Solution](https://www.hofmannmaschinen.com/en/industry-4-0-digitalization/hofmann-server-and-software-solution/) - [Predictive Maintenance](https://www.hofmannmaschinen.com/en/industry-4-0-innovations/predictive-maintenance/) - [AutoTeach® process](https://www.hofmannmaschinen.com/en/industry-4-0-innovations/autoteachr-process/) - [Development & Automation](https://www.hofmannmaschinen.com/en/industry-4-0-innovations/development-automation/) - [Line and Logistics Concepts](https://www.hofmannmaschinen.com/en/industry-4-0-innovations/line-and-logistics-concepts/) - [ Company ](https://www.hofmannmaschinen.com/en/company/) - [Corporate Culture](https://www.hofmannmaschinen.com/en/company/corporate-culture/) - [Partners](https://www.hofmannmaschinen.com/en/company/partners/) - [References](https://www.hofmannmaschinen.com/en/company/references/) - [Quality and Environmental Management](https://www.hofmannmaschinen.com/en/company/quality-and-environmental-management/) - [Representatives](https://www.hofmannmaschinen.com/en/company/representatives/) - [ Career ](https://www.hofmannmaschinen.com/en/career/) - [What we offer](https://www.hofmannmaschinen.com/en/career/what-we-offer/) - [Vacancies](https://www.hofmannmaschinen.com/en/career/vacancies/) - [Employee Stories](https://www.hofmannmaschinen.com/en/career/employee-stories/) - [ Apprenticeship and studies ](https://www.hofmannmaschinen.com/en/career/apprenticeship-and-studies/) - [ Apprenticeship ](https://www.hofmannmaschinen.com/en/career/apprenticeship-and-studies/apprenticeship/) - [ Dual studies ](https://www.hofmannmaschinen.com/en/career/apprenticeship-and-studies/dual-studies/) - [ Internship ](https://www.hofmannmaschinen.com/en/career/apprenticeship-and-studies/internship/) - [How to apply](https://www.hofmannmaschinen.com/en/career/how-to-apply/) - [News ](https://www.hofmannmaschinen.com/en/hofmann-news/) The satisfaction and expert care of our customers is one of the most important pillars of our corporate philosophy. We are always guided by reliability and the customer requests that we want to fulfill as best as possible. Hofmann stands for fast, uncomplicated, competent and comprehensive customer service. Customer service for us means - good and fast accessibility through our service hotline - a personal acceptance of the request by one of our friendly employees - quick first-level support by our service team - many issues can be clarified in this step - a written acceptance and confirmation of your request, if you use our failure description form or if the solution involves more effort - professional advice from our engineers - a prompt feedback on the processing status of your request at regular intervals - fast support and high-quality problem solving - a compliance with deadline commitments - support up to the complete problem solution Our customer service centre and our service team ensure high availability and smooth operation of your machines and systems worldwide. ![](https://www.hofmannmaschinen.com/fileadmin/_processed_/e/3/csm_service_maschinenservice_18a0f79170.jpg) ### MACHINE SERVICE Are you interested in a verification of your machines and equipment? Are you looking for inspection and maintenance for your equipment? You would like to request training? Then you are in the right place. [ more ](https://www.hofmannmaschinen.com/en/service/machine-service/ "Machine Service") ![](https://www.hofmannmaschinen.com/fileadmin/_processed_/1/1/csm_service_menschumaschine1_acd0e80375.jpg) ### SPARE PARTS If you need spare parts for your machines, you can learn more about our reliable and fast spare parts delivery service here. Our spare parts service team will be pleased to help you. [ more ](https://www.hofmannmaschinen.com/en/service/spare-parts-repairs/ "Spare Parts") ![](https://www.hofmannmaschinen.com/fileadmin/_processed_/c/b/csm_service_servicehotline1_bde9befe00.jpg) ### SERVICE TELEPHONE HOTLINE How can we help you? Your direct line to us is our service telephone hotline. Alternatively, you can use our failure description form or send us an e-mail. You can find more information here. 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